60-Day Money Back Guarantee Returns


We offer a full refund on return of product within sixty (60) days of the date of purchase. To be eligible for a refund, 50% or more of the product must remain in the original packaging


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to us without generating an RMA number within our system. You can do this be visiting your account on the Dermrad website or by sending an email to: returns@dermrad.com.com with “Return” in the subject line. Please include your order number and product description in the email.  

We will send you an RMA by email. 

Package and ship the return product to

Dermrad, LLC

603 Drown Ave

Ojai, CA 93023

   Attention Refunds

Include in the returned product the RMA provided

Refunds (if applicable)


Once your return is received we will send you an email to notify you that we have received your returned item. Your refund will be processed and a credit will be applied to your credit card or original payment method. 

If for any reason your return is outside our return policy we will email you with an explanation.

Late or missing refunds (if applicable)
If you haven’t received a refund with in 15 days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@dermrad.com 

Exception to Refund policy

Products marked as discontinued at the time of purchase are not eligible for refund.

Exchanges (if applicable)


We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at exchanges@dermrad.com and send your item to:

Dermrad, LLC

603 Drown Ave

Ojai, CA 93023

     Attention:  Exchanges

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to himself to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping


To return your product, you should mail your product to:

Dermrad, LLC

603 Drown Ave

Ojai, CA 93023

     Attention Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For further information about our 60-Day Money Back Guarantee Return Policy, please contact us at: info@dermrad.com